SHIPPING AND RETURNS POLICY
SHIPPING
- Yes, we ship worldwide! All Swan Salon orders are shipped from Spain with tracking number.
- All items are handmade in Barcelona and produced in small quantities or as one-off.
- Each piece is hand crafted after your order is placed. For this reason, the expected delivery time it can take maximum to 45 business days to produce and ship.
Spain 10€ (2-4 business days)
Europe 20€ (2-5 business days)
International Express 30€ (3-6 business days)
Orders are dispatched within 5-10 business days, and deliveries are made Monday to Friday 9am-6pm. Delivery times should be used as a guide, kindly note delivery may take longer depending on the delivery location, transit delays, or customs clearance. If you have any questions or specific requirements, our team will be happy to help you at info@2wan2alon.com.
Please kindly note that at Swan Salon we are committed to conscious consuming, and we encourage our customers to make thoughtful purchase decisions to minimize the environmental impact of returns.
RETURN AND REFUND
Swan Salon provides handmade hair pieces on request and reserves the right to refuse any returns on a product that has been produced specifically for a customer. Each return is considered on a case by case basis.
There are certain situations where we will not accept your return, and send it back at your expense, to your original shipping address:
- Obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any product that does not come with the original package, in original condition with the original labels
- Any item that is returned more than 14 days after received
- Not having the receipt of proof of purchase.
Within 14 working days upon reception of the returned product, we will refund the full price of the piece paid. The shipping costs will be deducted from the refund amount.
To return your product, please submit your request at info@2wan2alon.com.. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note shipping costs and duties will need to be paid for by you.
TAXES/IMPORT DUTIES
When returning items from outside the EU, you may incur taxes/import duties. They are charged once the parcel reaches its destination country, and customers must take charge of them.
Please note that we will deduct any eventual import duties related to your return from your refund.
